Waitlist

Waitlist is for clients who want a time that isn’t free. Press Add to waitlist to add one yourself. Clients can also join from the booking page when that is switched on.

What happens when a time frees up

When an appointment is cancelled or moved, the freed time becomes an opening. KlevaBook works through the waitlist and offers it by text, starting with good fits. Each freed time is one flow.

Each tab opens with its own settings:

• Flows: every freed time and the story of who was texted, who answered, and how it ended. You can Release a flow (the hold ends and the time is bookable online) or Book by hand.
• Spots: free stretches in the next week, two weeks or month where the waitlist would fit. You can start a flow from one.
• People: every open request, longest waiting first.
• Cleanup: people who keep not answering. You Remove or Keep them.

Settings that matter

• When a time frees up: Text automatically, or We text by hand.
• How deep: good fits only, then other days, then other specialists.
• Hold the time: keeps the time off the booking page while offers are out, for a number of minutes you choose.
• Send texts: the hours texts may go out.
• A new day opens: can text people when your booking page opens a new day.
• Nobody takes it: leave it open or add a to-do.

The words of each waitlist text are under Booking settings › Texts.